Shipping policy

1. Order Processing

Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays will be handled on the next business day.

If there are delays due to high order volume or unforeseen situations, we will notify you via email.

2. Shipping & Delivery Times

We ship worldwide. Estimated delivery times:

  • United States & Canada: 7–15 business days

  • Europe: 10–20 business days

  • Australia & New Zealand: 10–25 business days

  • Latin America: 10–30 business days

  • Other countries: 10–30 business days

Delivery times may vary depending on:

  • Destination country

  • Customs inspections

  • Weather and logistics delays

  • Local postal services

3. Shipping Fees

Shipping costs are calculated during checkout based on:

  • Delivery location

  • Weight and size of the order

From time to time, we may offer free shipping promotions.

4. Tracking Information

Once your order has shipped, you will receive an email containing:

  • A tracking number

  • A link to track the shipment

Please allow 3–7 business days for tracking updates to show in the system.

5. Incorrect Address

Customers are responsible for ensuring that all shipping information is correct.
Timer Offer is not responsible for orders lost due to incorrect or incomplete addresses.

If a package is returned to us due to an incorrect address, the customer will be responsible for reshipment fees.

6. Customs, Duties & Import Taxes

International shipments may be subject to:

  • Customs fees

  • Import taxes

  • Handling charges

These fees vary by country and are the responsibility of the customer.

7. Missing, Lost, or Stolen Packages

If your tracking shows “delivered” but you have not received the package:

  1. Check with neighbors or building staff

  2. Contact your local postal service

If the package is still not found, please contact us so we can assist in filing an investigation with the carrier.

We are not able to provide refunds for orders confirmed as delivered.

8. Contact Information

If you have any questions about shipping or delivery, please contact our Customer Support team:

📧 Email: support@timeroffer.com